Terms & Conditions
When using our services, you the hirer, card holder, renter, driver,
user acknowledges and accepts the below terms and conditions
and those that are on the front and reverse side of the rental
agreement and on the check in and check out agreement (copy
available upon request) as if they were set out in full. Should you
disagree, are unable to comply with our terms and conditions,
please do not proceed with our services or use of our website. It is
your responsibility to ensure you read and understand our terms
and conditions before entering a verbal booking contract and
before signing the rental agreement etc.
‘We’, ‘us’, ‘our’, ‘Lessor’, ‘Lessors’ ‘Hire Company’, means –
Swindon Motorhomes Elborough Bridge Cottage Old Purton Road,
Purton, Swindon, Wiltshire SN5 4JX ‘You’, ‘Your’ ‘I’ ‘them’ ‘Me’
means – the hirer and the driver(s) named at the time of booking
and on the rental/hire agreement.
HIRER
The person(s) named on the hire/rental agreement.
DRIVER
The hirer and or other person(s) named on the hire/rental
agreement or any other persons specifically approved by the
‘lessor’ to drive the vehicle during the duration of the agreement.
VEHICLE
The original vehicle described on your hire/rental agreement or any
replacement vehicle.
ACCESSORIES
The spare wheel, tools and any other items with which the vehicle
is supplied and any replacement thereof.
TYRES
It is the hirers or any approved drivers responsibility for punctures
and any damage to the steel/alloy rim, hub caps or tyres.
RENTAL PERIOD
The rental period from the date and time stated on your hire/rental
agreement until the re-delivery of the vehicle into the physical
custody of the ‘lessor’.
RENTAL CHARGES
The hire charge of the rental period calculated in accordance with
the ‘lessors’ tariff.
REFUELING
A surcharge which is added to the cost of the amount of ‘top-up’
fuel needed when the vehicle is returned to the ‘lessor’. Calculated
in accordance with the ‘lessor’s’ tariff.
EXCESS AMOUNT
The sum specified as the excess amount. This is payable on each
and every individual damage, loss, accident and insurance claim.
PERSONAL ACCIDENT, PERSONAL EFFECT,
GOODS IN TRANSIT & INJURY INSURANCES
These are not covered by the ‘lessor’ or the vehicle’s insurance.
The hirer and any approved drivers and passengers must take out
their own cover. Failure to do so is at your (their/hirer/driver’s) own
risk. The ‘lessor’ will not be held liable for this or any charges/
losses etc. rising from this.
THE INSURANCE POLICY
The ‘lessors’ policy of insurance is available for inspection on
request.
IDENTIFICATION REQUIRED
If you live in the UK with a UK or EU Driving Licence
All drivers must be present at the time of collection with the
following identification.
• Full UK or EU driving licence – UK licences must have a valid
“licence share code” from gov.uk/view-driving-licence
• EU driving licences must be accompanied with their valid
passport
• Valid debit or credit card
• Two of the following proof of address:
◦ Utility bill – landline telephone, gas, electric, water
◦ Bank statement
◦ Credit card statement
◦ Council tax invoice for the current year
Both of the above proofs of address must be dated within 3
months of the date of collection, showing the driver’s name and
current home address.
• Main drivers debit or credit card to pay the remaining
security deposit (insurance excess)
Identification required from non-UK residents
All drivers must be present at the time of collection with the
following identification.
• Full valid driving licence
• International driving licence/permit (check with us if this is
required)
• Valid passport
• Valid credit card
• Return flight/boat – ticket or schedule
• Main drivers credit card to pay the security deposit
(insurance excess)
RENTAL QUOTATIONS
Our rental quotations are only valid for 7 days. UK Rental =
Mainland UK only.
Ireland and European cover is available but at an additional
charge. You must clearly state the names of which countries you
wish to travel to (in writing) or the country/countries will not be
quoted for and you will not have consent to take the vehicle out of
mainland UK. Ireland and European cover if ordered will be stated
on your booking confirmation. Please read your confirmation
carefully to ensure you have ordered all the necessary extras you
require. If any items and/or Ireland/European cover is not listed on
your quotation/confirmation you will need to email us for a new
quotation/add these onto your booking, where additional charges
will apply.
UK DRIVERS AGE AND CRITERIA
You the driver(s) must be between the ages of 25 – 75 years, a
regular driver with 3 years driving experience, in good health and
no accidents or insurance claims within the past 3 years. (If you
have had any accidents or insurance claims within the past 3
years, please notify us upon your enquiry or booking so that an
insurance clearance can be carried out, to ensure we can hire to
you.)
DRIVERS WITH NON UK OR EU DRIVING
LICENCE
You the driver(s) must be between the ages of 25 – 70 years, a
regular driver with 3 years driving experience, in good health and
no accidents or insurance claims within the past 3 years. (If you
have had any accidents or claims within the past 3 years, please
notify us upon your enquiry or booking so that an insurance
clearance can be carried out, to ensure we can hire to you.)
Driver(s) between the ages of 70-75 years will require an insurance
clearance and are subject to a higher security deposit.
You must produce your own countries driving licence with an
International Driving Permit (please check with us if an international
driving permit is required) and your valid passport.
Foreign residents in the U.K. not driving on an EU/UK driving
licence may drive on their licence for up to one year from
commencement of residency. A passport is required for proof of
entry date.
ACCIDENTS AND INSURANCE CLAIMS – fault and
non-fault
Please advise us at the time your enquiry or booking, if any of the
drivers have had any accidents or/and insurance claims, fault or
non-fault within the past 3 years. Please supply the following
information so that we can carry out an insurance clearance, to
check we can hire to you. Failure to notify us at the time of
booking may result in us being unable to insure the driver, and if
you cannot supply a suitable driver that fits our criteria on the day
of collection, you will lose the non-refundable booking deposit
and/or the full rental charge (subject to our cancellation terms and
conditions).
• Accident or claim date
• Circumstances of the accident/claim
• Total value of accident/claim for you and the third party
• Who was at fault
• Value of personal injury claimed
PENALTY POINTS / ENDORSEMENT/
CONVICTIONS
If there are any points/endorsements/convictions on the driver’s
driving licence please call us prior to making any booking on
+44(0) 1793 324 946
If you are booking via our online system you must put a note in the
‘additional information box’ stating the following information:
• offence code (two letter with two numbers)
• date of offence
• date of conviction
• fine
• ban period
• points etc
We will note we are aware of your points/endorsements when we
confirm your booking via email. Please check your booking
confirmation very carefully for this information and if you are
unable to see acceptance, additional terms, deposit and charges
because of your points/endorsements please call us immediately
on 01793 324946. (Please Note: Most points i.e. SP30, CU80,
TS10 , TT99 = more than 12+ points is on your licence for a
minimum of 4 years, more serious are DR = drink driving or drug
driving are on your driving licence for at least 11 years.)
Some points can stay on a driving licence for difference periods,
please check first by calling us.
All points/endorsements/convictions MUST be notified to us the
‘lessor’ at the time of booking so that we the ‘lessor’ can carry out
the necessary insurance authorisation etc.
Failure to disclose this important information will result in you
losing your full non refundable booking deposit or/and rental
charge, and your booking will be void as you/the hirer/the driver/
the card holder are unable to provide a driver that complies with
our driver criteria at the time of collection. (Please read our
cancellation terms). We cannot be held liable or responsible for
you/the driver/hirer/card holder not informing us the ‘lessor’ of this
information.
You, the driver/hirer/card holder take full liability to ensure the
driver(s) driving our vehicle(s) fits our driver criteria and
requirements at the time of making any bookings with us the
‘lessor’.
ADDITIONAL DRIVERS
Additional drivers can be insured for a daily charge. A full driving
licence and identification are required for each and every driver
upon collection. Please refer to our ‘Paperwork Required’ page.
No driver is allowed to drive the vehicle unless they have been
added to the vehicles insurance and have written consent from us
the ‘lessor’ to drive the vehicle.
BOOKING DEPOSIT
A non refundable booking deposit of £500.00 GBP will be
deducted from your nominated card supplied at the time of
booking, this amount will be processed from your account
immediately.
Sometimes in the event of the rental charge being lower than the
£500.00 booking deposit, the total rental charge amount will be
taken as the non refundable booking deposit. This rental payment
will count as the non-refundable booking deposit. We also accept
payment via Bank Transfer, please contact us for our bank details.
All payments must be made from the main driver’s debit or credit
card or from their bank account for security reasons.
Please make sure there is enough credit available on your card. If
there is not enough credit available on your card or if the card
security details do not match and the deposit/payment cannot be
taken, your booking will become void and cancelled immediately
by us with no further liability.
The non-refundable booking deposit is debited off the total rental
balance.
The remaining rental balance must be paid in full 6 weeks prior to
your collection date (8 weeks if attended a special event i.e. Euro
Football etc). Any late payments will result in your booking being
cancelled with no refund.
Upon collection of the vehicle a security deposit (insurance
damage excess) is due by the main driver’s credit or debit card.
SECURITY DEPOSIT (INSURANCE EXCESS)
Standard Security Deposit (Insurance Excess) amount in low, mid
and high season – £1000.00 Standard Security Deposit (Insurance
Excess) amount in winter season – £1250.00
Standard Festival Security Deposit (Insurance Excess)(excluding
football events) – £1250.00 Standard Football Event Security
Deposit (Insurance Excess) – £2000.00
There is a security deposit (insurance excess) required upon
collection of the motorhome. This must be paid on the main drivers
debit or credit card for security reasons.
The security deposit amount is processed from your card and this
payment will show on your credit or debit card statement.
Swindon Motorhome Hire reserves the right to increase the overall
security deposit (insurance excess) for specific events, dates etc
(i.e. sports fixtures, music festivals, rental periods that are over 15
days etc.) from
£1000.00 to a minimum of £1250.00 (in Low, Mid and High
Season) and in Winter Season from £1250.00 to a minimum
£1500.00 (as stated on your rental agreement) and/or may be
higher if a driver or drivers have any motoring points/
endorsements/disqualifications, fault and non-fault accidents/
insurance claims etc.
Please contact us for further information and driver clearance. The
security deposit amount is confirmed at the time of booking.
Please note: your security deposit amount is also classed as the
vehicle insurance excess, which is payable on each and every
individual damage, accident, insurance claim, loss etc.
TO MAKE A BOOKING
To place a booking please contact Swindon Motorhomes on
• 07973 324 946
Request to book a vehicle online through our website.
REFUND OF SECURITY DEPOSIT (Insurance
Excess)
This is a refundable security deposit as long as the vehicle is
returned back to our Swindon depot on the correct date and time
stated on your rental agreement.
Vehicles must be returned undamaged inside and outside, with the
correct amount of fuel, with the grey waste water tank and toilet
cassette emptied and with the vehicle interior, cab area, lockers
and hatches in a clean and hygienic condition and in the same
condition as received upon collection, otherwise cleaning and
valeting charges will apply. Please see our ‘Cleaning and Valeting
Charges’ section.
All your personal belongings must be removed and the vehicle
thoroughly cleaned to the ‘lessors’ satisfaction (as received upon
collection) before you hand in the vehicles keys back to the
‘lessors’.
The vehicles are not completely checked in by a member of
Swindon Motorhome Hire staff immediately upon return. You will
be asked to sign to say you have returned the vehicle and that
upon checked in any damage found, missing, broken items/
accessories will be charged accordingly to these terms and
conditions and those terms and conditions of your rental
agreement and those on the check in and out agreement and as
stated on www.swindonmotorhomes.co.uk
Please allow time for unpacking and cleaning of the vehicle in your
schedule, so the vehicle is returned and keys handed in on time.
The vehicle will be checked in for any damage inside and outside,
and for any missing, broken items/accessories and cleanliness
within 3 days after you have returned the vehicle to the Swindon
depot etc.
To ensure there are no discrepancies on damage, broken and
missing items/accessories and cleanliness etc, on collection of the
vehicle it will be ‘checked out’ with a member of the Swindon
Motorhomes Hires staff and the main driver only.
It is the driver’s responsibility to ensure all damage to the vehicle,
missing, broken items and cleanliness etc are noted on both
copies of the rental agreement/check out and in agreement sheet
(hirers and ‘lessors’ copies) at the time of ‘check out’. The ‘lessor’
will not accept any discrepancies for any damage, missing, broken
items found once you have left the depot.
On ‘check in’ any damage to the motorhome inside and outside,
missing, broken items/accessories etc that where not noted on the
both copies of the rental agreement/check out and in agreement/
sheet will be charged to the hirer/driver.
On motorhome rentals that are returned back as stated above, in
the correct order and to the ‘lessors’ satisfaction will have their
security deposit (insurance excess) refunded back on to the card it
was processed on, 72 hours (3 working days) after the motorhome
has been returned to the lessor (Subject to opening hours where
the refund will be processed the next working day). The day you
return the vehicle is not counted.
Motorhomes that have damage, missing and/or broken items/
accessories and/or require cleaning will be delayed on any refunds
until the vehicle is back into the same condition as stated on your
rental agreement and the repairs, parts, cleaning etc have been
completed to the ‘lessors’ satisfaction and the total cost has been
established by the ‘lessor’. Any remaining balance left from your
security deposit (once the repairs, parts, cleaning etc has been
debited) we will refund this back on to the card it was processed
from.
All parts are charged at maker’s list price and our minimum labour
rate is £50.00 per hour or there part of. Negligence damage and
overhead damage is the responsibility of the driver/hirer, it is not
covered by the vehicle’s insurance
CLEANING THE MOTORHOME
The vehicle must be returned back in a clean and hygienic
condition throughout (inside), with the toilet, toilet cassette
emptied, cassette and cassette area clean, waste water tank
emptied, all locker areas and cab cleaned etc, ready for its next
rental. We do ask you to clean the exterior bodywork of the
vehicle. Unfortunately, if you arrive at your check in time or late,
and the vehicle has not been cleaned our cleaning charges will
apply.
Our vehicles are booked out within hours of your check-in time, so
you must ensure you are back on time and allow extra time for any
holds up’s, traffic etc and for unloading the vehicle, cleaning etc.
We require a certain amount of time to get the vehicle checked in,
inspected, cleaned (if you haven’t cleaned it to our standard) etc.
ready for its next rental, You cannot be late.
CLEANING AND VALETING CHARGES
The vehicle must be returned back in a clean, hygienic and tidy
condition (as received upon collection) ready for the next rental
otherwise the following charges will apply.
Our standard cleaning charge of £150.00 applies,
If you have rented the vehicle to attend a festival, an event –
football, rugby etc or film and entertainment use – our cleaning
charge is £300.00.
Failure to cleaning the toilet cassette area is a charge of £150.00.
Valeting of upholsteries including mattresses, seats, curtains,
mattress protectors, carpets etc a minimum charge of £150.00 to
maximum charge of £250.00 on top of our standard/festival/event
cleaning change.
PAYMENT
We accept payment by Visa Debit, Visa, Mastercard and a small
amount of cash. We do not accept American Express, pre-paid
cards or holiday travel cards.
The rental charge and the security deposit (insurance excess) are
classed as two separate payments. All payments must be made by
the main drivers debit/credit card or a bank transfer for security
reasons (unless agreed otherwise by the ’lessor’).
CREDIT AND DEBIT CARD PAYMENT
1. Swindon Motorhomes will accept payment by credit cards
and debit cards approved by the ‘lessor’ with a 2% booking fee.
2. When payment is paid by credit or debit card, I agree that;
3. Swindon Motorhomes is irrevocably authorised to complete
any documentation and to take any other action to recover from
my credit or debit card issuer all amounts due by me pursuant to
this agreement, including but not limited to those outline in our
terms and conditions on our rental agreement, check in and out
agreement sheet, rental and other charges, including charges for
damage.
4. I will not dispute my liability to Swindon Motorhomes for any
amount due under this agreement and I shall indemnify and keep
indemnified Swindon Motorhomes against any loss incurred
(including legal costs) by reason of notifying my credit or debit
card issuer of such
• Swindon Motorhomes is authorised to process the booking
deposit and remaining rental balance that is due 6 weeks prior to
1. I agree that Swindon Motorhomes is entitled to recover
payment any unpaid balances/invoice/damage and that interest
may be
2. I acknowledge that all transactions under this agreement are
conducted in GB Pounds Sterling. Due to exchange rate
fluctuations, there could be some variance between the amount
initially debited against my credit or debit card or bank and the
amount refunded within 3 days after the expiration of the rental
period. I release Swindon Motorhomes from any liability for such
CANCELLATION TERMS
All cancellations must be made to Swindon Motorhomes in writing
or via email bookings@swindonmotorhomes.co.uk The initial
booking deposit paid is non-refundable. In addition to forfeiting
your booking deposit, the following charges also apply:
Please ensure you receive a cancellation confirmation back from
Swindon Motorhomes otherwise your booking is not cancelled
• 43 days (6 weeks & 1 day) or more cancellation notice – Non
refundable booking deposit
• Between 42 days (6 weeks) – 29 days (4 weeks & 1 day)
cancellation notice:
Non refundable booking deposit or 50% of the total rental charge,
whichever is the greater amount Except where the rental charge is
lower than £500.00, then the total rental charge will be charged/
lost plus a £25.00 admin fee.
• 28 days (4 weeks) or less cancellation notice, including failure
to collect or take the vehicle or incorrect
identification or unsuitable driver then:
100% of the total hire charge
Unfortunately Oxford Motorhome Hire cannot postpone or transfer
money from one hire to another.
CANCELLATION TERMS OF CHARGEABLE
EXTRAS AND ADDITIONAL RENTAL ITEMS
If you wish to amend any extra chargeable items on your booking.
i.e. bed linen sets, towels sets, BBQ, tables and chairs, transfers,
additional drivers, gas bottles etc, this must be amended/
cancelled/removed 6 weeks (or more) prior to your collection date.
Any cancellation or removal of chargeable extras etc. will not be
refundable within 6 weeks of collecting your vehicle.
AMENDMENTS TO A BOOKING
We reserve the rights to charge an administration fee of £25.00 for
any changes to the original reservation details/online booking/
telephone booking and for removal of rental days, removal of rental
items/add-ons, re-send/re-issue of booking confirmation, email,
change of vehicle, change of dates and/or times, change of driver
etc.
CANCELLATION OF BOOKED RENTAL DAYS
(PRIOR TO YOUR COLLECTION)
If you wish to cancel a booked rental day (maximum limit of 20%
of the original number of days booked can be cancelled) prior to
your collection date, the following charges will apply.
Special offers, long terms rentals over 21 days, last minute deals,
rentals of 8 days or less are excluded where
full rental will still be charged:
• 141 days notice prior to your collection date – an amendment
fee of £25.00 to amend your date. minimum rental
• Between 140 days to 85 days notice prior to your collection
date – a cancellation charge 20% of each rental day cancelled plus
an amendment
• Between 84 days to 43 days notice prior to your collection
date – a cancellation fee of 40% of each rental day cancelled plus
an amendment fee
• Between 42 days to 29 days notice prior to your collection
date – a cancellation fee of 50% of each rental day cancelled plus
an amendment
• Between 28 days and your collection day – 100% of each
rental day
CANCELLATION OF RENTAL AFTER YOU HAVE
TAKEN THE MOTORHOME OR IF RETURNED
EARLY
No refund would be given.
THE HIRER AGREES THAT HE OR SHE
. Shall not carry more passengers that the seating capacity of the
vehicle ie: ( 6 seats & 6 belts ) or allow the vehicle to be over
loaded Max GVW 3500kgs.
. Shall not have any more occupants sleeping then designed for
( I.e.)
. 2 x Adults and 4 Children or 4 Adults maximum.
. Shall not use the vehicle for carrying passengers or goods for
hire and reward.
INSURANCE / COLLISION DAMAGE WAVIER
We do not offer or provide a Collision Damage Waiver. There are
companies on the internet where you can purchase an ‘motorhome
insurance excess cover’ to protect your security deposit/insurance
excess – but this at your own discretion and expense.
We can provide a name of a company that can assist you with this
cover and you can use them at your own discretion and risk.
The hirer is covered on our vehicle insurance unless your own
vehicle insurance cover is provided for the vehicle and agreed in
writing by us ‘the lessor’ (Swindon Motorhomes ) it is stated on
your rental agreement and confirmation in writing from your
insurance company. A security deposit/insurance excess/damage
excess will apply and be taken upon collection.
INSURANCE EXCESS (minimum)
Standard Insurance excess (security deposit) amount in Low, Mid
and High season – £1000.00 Standard Insurance excess (security
deposit) amount in Winter season – £1250.00
Standard Festival insurance excess (security deposit) (excluding
football events) – £1250.00 Standard Football Events insurance
excess (security deposit) – £2000.00
The insurance excess amount is also the security deposit amount
due upon collection.
There is insurance excess on all motorhome rental as stated
above. This figure can alter if you have endorsements/points,
previous accidents, how many days you are renting the vehicle for
etc. The excess will then be increased accordingly and this will be
stated on the front of your rental agreement.
If you are attending a festival and anything classed as high risk
then the standard security deposit & excess are increased to a
minimum of £1250.00
A security deposit to the value of the insurance excess will be
required at the time of collection.
The insurance excess of £1000.00/£1250.00 (unless stated
otherwise on your rental agreement) covers you in an event of an
insurance claim or road traffic accident.
However this insurance excess does not cover keys, damage to
tyres, wheel rims, alloys, hub caps (including punctures/blow outs/
tyre damage) windscreens, mirrors, windows, overhead damage,
internal damage, miss use, missing/broken equipment, damage
caused by reversing, width restrictions or any other damage
caused by gross negligence. This means the hirer/driver shall be
liable for the full cost of repairs and this must be paid on return of
the vehicle unless agreed otherwise with the ‘lessor’.
The hirer/driver is liable to pay the stated insurance excess on
each and every individual damage, loss, accident, road traffic
accident and insurance claim. The hirer should be aware that the
security deposit will be used to fund any loss or damage what so
ever to equipment, fixtures and fittings, windows, tyres or damage
to the vehicle inside and out.
NEGLIGENCE DAMAGE / OVERHEAD DAMAGE /
MISUSE OF THE VEHICLE
This is not covered on our vehicle’s insurance and will be
responsibility of the hirer/driver. ‘Overhead damage’ meaning
damage on or above the vehicle’s windscreen height.
‘Internal damage’ meaning any item inside the vehicle including
fixtures and fitting, furnishings, TV/DVD, cupboards, floor, carpet,
ceiling, windows, dash board, door trims, work surfaces,
upholsteries, manuals and all its accessories etc. and any other
damage caused by gross negligence and/or misuses, the hirer/
driver will be liable for the full cost of repair(s) and must be paid on
return of the vehicle, unless agreed otherwise in writing with the
‘lessor’.
The hirer should be aware that the security deposit will be used to
fund any loss or damage what so ever to equipment, fixtures and
fittings, windows, tyres or damage to the vehicle inside and out.
We reserve the right to charge for loss of hire due to repairs
caused during your hire @ £150.00 per day, to be taken from the
deposit.
Please also note if we have to obtain quotes for damage caused to
the vehicle during your hire period, your security deposit may be
delayed.
DAMAGE TO ACCESSORIES
Broken & lost equipment and accessories inside and outside the
motorhome, including ladders, mattresses, upholsteries, bike rack,
sun awning, awning rod, cutlery, glasses, pots and pans,
additional rental items i.e. camping chairs, tables, bbq, bedding,
towels, GPS satellite navigation etc are not covered by our
vehicle’s
Insurance. Full cost of replacing or repairing the equipment will be
down to the driver/hirer(s). Parts are charged at maker’s list price
and our minimum labour rate of £50.00 per hour will apply.
Any additional excess is payable to us immediately when the
vehicle is returned.
Failure to make payment on time will result in interest being added
immediately on a daily basis.
REPLACEMENT OF PARTS
Parts are charged at maker’s list price plus additional charges for
labour, fitting and for locating the replacement part(s) etc. We will
only fit 100% original manufactured parts from our approved
suppliers.
OUR LABOUR RATE
Our minimum labour rate is charged at £50.00 per hour or there
part of.
AUTHORISED REPAIRER
Swindon Motorhomes is the only approved repair for our vehicles.
We do not allow our vehicle’s to be repaired anywhere else, unless
authorised by Swindon Motorhomes first.
In the unfortunate event, the vehicle requires fixing or repair whilst
on rental, the hirer/driver must obtain written authorisation from the
‘lessor’ (Swindon Motorhomes ) before any work or third party
works are carried out. Failure to obtain consent will be at your own
loss and expense and will be charged if any works are not carried
out to the ‘lessors’ satisfaction.
IF YOU DAMAGE THE VEHICLE WHILST ON HIRE
Should you damage in anyway or break anything, please email
bookings @swindonmotorhomes.co.uk with a description of the
damage and if possible a picture. Please can you also call us on
01793 324946. Failure to do so may result in you being charged for
any losses incurred and the damage caused could stop the vehicle
going out on it next rental, which you would be liable for.
Or £150.00 per day whilst off the road for repairs.
RESPONSIBILITY WHEN ACCIDENT OCCURS
In the event of any accident, loss or damage you the hirer/driver
must-
• Notify Swindon Motorhomes within 24 hours of the event
happening (or as soon as our office opens)
• Obtain names and address of the third parties, any witnesses
and report the event to the nearest police station.
• Do not make any admissions of liability to other parties,
settlement offer or other like
• Assist the ‘lessor’ in handling the claim arising from any
event, including providing all relevant information and attending
court to give
. We reserve the right to charge for loss of hire due to repairs
caused during your hire @ £150.00 per day, to be taken from the
deposit.
. Please also note if we have to obtain quotes for damage
caused to the vehicle during your hire period, your security deposit
may be delayed.
RENTAL PERIODS
The minimum rental period is 4 days. Christmas and New Year
holiday is a fixed rental period.
If the hirer wishes to extend the rental period once they have taken
the vehicle, they must inform the Swindon Motorhomes office as
soon as possible, during normal working hours.
If the vehicle is unavailable for the extra rental period that the hirer/
driver wishes to extend the rental period to, then the vehicle must
be returned at the correct date and time originally stated on your
rental agreement.
If this is not met, penalty charges will occur, a fixed charge of
£350.00 per day on top of the normal daily rental charge. If we are
able to extend the hire period that is required, then full payment
must be made at the time of extension, you must not let the rental
agreement expire. If you are unable to make payment before the
original rental agreement ends, then the vehicle must be returned
before the current hire is due to expire. If no payment can be made
then no extension will be authorised.
If you return your motorhome early, no refund will be given.
AVAILABILITY
Every effort will be made to supply the model/group requested.
If the vehicle is not available for any reason beyond our control or if
we are unable to supply an alternative motorhome. All payments
will be refunded with no further liability.
It is essential that an extra Travel/Holiday Insurance etc, is taken
out against any unforeseen delays, availability, breakdowns,
cancellations before and during the rental period, failure to do so,
is at your own risk and expense. Contents insurance or goods in
transit insurance are to be taken out by the hirer/driver as this is
not included in our vehicle’s insurance cover. Failure to do so is at
your own risk and expense.
Unfortunately we are unable to cross hire with other companies or
find an alternative replacement from other companies.
MOTORHOME SYSTEMS
Swindon Motorhomes will carry out a full Pre-check Out Inspection
(PCI) on every vehicle before the commencement of hire. The PCI
involves testing every system on board the vehicle to ensure they
are operating correctly. In conjunction with this the hirer will be
taken on a ‘check out’ tour of the vehicle and shown how each
system works. Should any on-board system fail during your hire,
Oxford Motorhome Hire will make every effort to remedy the fault
whilst you are away (but this is limited) and in some circumstances
this may not be possible to resolve the fault/issue and Oxford
Motorhome Hire cannot be held responsible and will not refund
any monies should a loss of service be encountered nor have any
obligation to provide a replacement vehicle.
Swindon Motorhomes will not be and cannot be held responsible
in the event of any damage or inconveniences caused by cold and
freezing weather conditions. This is the responsibility of the hirer.
On ‘check in’ of the vehicle, any systems not working/not working
correctly will be checked for damage, any damage caused will be
charged to the hirer/driver. All faults must be reported immediately
to Swindon Motorhomes , should the office be closed, a message
must be left on the answer machine stating the date, time, fault,
vehicle registration, your name and contact number.
VEHICLE/MOTORHOME ACCEPTANCE
1. I the hirer/driver acknowledge having received the vehicle in
a clean and hygienic condition and in sound working order and all
its accessories and any additional rental
2. I the hire/driver acknowledge that Swindon Motorhomes will
not refund to me any monies if the vehicle is returned or I cease to
have use of the vehicle or an item of equipment on the vehicle prior
to the return date for any reason e.g. misused, accident, weather,
theft, damage or if the user(s) has caused the fault/breakdown/
accident.
IRELAND AND EUROPEAN HIRE (outside
mainland UK)
Ireland and European rental is available for an additional charge
and must be notified to us Swindon Motorhomes on booking the
vehicle so that the correct breakdown cover and insurance can
provided when taking the vehicle out of mainland UK.
You must return the vehicle at the correct date and time as stated
on your rental agreement or extend the hire period prior to your
rental agreement ending (extensions must be made during working
hours Monday to Friday
9.00 am to 5.30pm) or the breakdown cover and insurance will
expire and no further cover given.
You the hirer/driver will then be liable at your own expense to get
the vehicle returned to Swindon Motorhomes, Elborough Bridge
Cottage Old Purton Road, Purton, Swindon, SN5 4JX, including
any breakdowns and/or accident, etc. were to occur. The ‘lessor’
will not refund any recovery fees, inconveniences, loss of earning,
etc of any kind. If Swindon Motorhomes incur any charges or
losses i.e. loss of hire, recovery, ferry charges etc, these will be
passed to you the hirer/driver for immediate payment or interest
will occur immediately on a daily basis.
It is the responsibility of the hirer/driver to obtain the necessary
European documents and equipment required when travelling in
Europe. Should you require any documents and equipment from
Swindon Motorhomes these must be pre-ordered 6 weeks before
your collection date. If any additional costs are involved to obtain
the necessary documents or equipment, this will be charged to the
hirer. Failure to get the necessary documents
and equipment is at the hirers/driver own expense and it the hirers/
driver responsibility to ensure the safe return of the vehicle back to
Swindon Motorhomes depot in Swindon at their own cost,
Swindon Motorhomes will not accept any charges, fines, losses of
any kind etc.
BREAKDOWNS
If the rental vehicle breaks down, a fault occurs or is involved in an
accident where the vehicle cannot be driven you must call the
breakdown cover supplied with the vehicle first (telephone number
is on the screen of the rental vehicle, or in the vehicles manuals or
if abroad the additional European Breakdown Cover you have
been given) then notify Swindon Motorhomes . (If the office is
closed you must leave a message on the answerphone with: your
name, date, time, contact number and brief description.)
All breakdowns and/or faults must be reported AND logged
immediately by the breakdown supplier AND Swindon
Motorhomes or the breakdown/fault will NOT be taken into
consideration and no refund given.
In the event of a vehicle breakdown/fault or an accident occurring,
Swindon Motorhomes shall stand NO liability for additional
charges such as accommodation, transportation costs, flights,
losses, loss of earnings, damage of any kind etc and advise you
take out the necessary insurance cover against this, failure to do
so is at your own risk and expense.
An alternative vehicle might be supplied when the vehicle is
recovered back to Swindon Motorhomes depot in Swindon, but in
the event of our office being closed or an alternative vehicle not
being available, then each day or there part of, shall be refunded
with no further liability to us the ‘lessor’, (as long as the accident or
breakdown or fault etc. was not the drivers/hire/user’s fault). The
vehicle must be returned back with the correct level of fuel and in a
clean and hygienic condition throughout etc (no matter what) or
charges will still apply (there is no exceptions).
Minor running repairs, such as tyres, punctures, bulbs, oils and
other fluids are the responsibility of the driver. It is the hirer/drivers
responsibility to check daily: oil, water, tyre pressures and lights
and if necessary topped up to the correct levels. Any damage
arising from failure to do so will be charged to the hirer/driver.
Swindon Motorhomes does not accept any liability for any loss of
earnings, money, belongings, inconveniences etc of any form.
The hirer is liable for breakdowns and call-outs that are classed as
the hirers/drivers negligence, preventable fault including misuse of
the vehicle and negligence. (For example… contaminated fuel, run
down battery(s), lack or shortage of fuel, loss of key(s), lockouts
and parking on soft ground etc)
If your rental is part of a special rate/offer or has free rental days
given as part of your hire and the vehicle breaks down, any refund
on that hire will be workout out as follows:
‘Total Rental Special Offer Rate Paid’ divided by the ‘Overall Rental
Days’ for that offer/period/rate etc. (The overall rental days will
include any free days included in that offer/rate/period.) The
maximum refund amount that the ‘lessor’ will issue on any rental is
the total vehicle rental amount you have paid to the ‘lessor’
Swindon Motorhomes excluding any additional items that are
taken on top of the vehicles rental charge i.e. additional drivers
insurance, European cover, camping chairs & tables, bikes,
bedding, sat nav, car seats etc these will not be refunded.
Our admin charges, European cover are non refundable.
HIRING OUR MOTORHOME IN COLD AND
FREEZING WEATHER/TEMPERATURES
We do not accept any liability for the vehicle and/or any off its
accessories/items not work correctly or not work at all when used/
rented in cold, freezing and unpredictable weather and
temperatures.
RELEASE AND INDEMNITY OF LESSOR
SWINDON MOTORHOMES
1. Subject to its obligation to deliver the vehicle/motorhome or
an appropriate substitute vehicle/motorhome, I release Swindon
Motorhomes, its employees and agents, from any liability to me
and my
passengers (regardless of who is at fault) for any loss or damage
incurred by me by reason of this agreement, including but not
limited to:
1. Any loss or damage caused by breakdown, mechanical
defect, accident or the vehicle/motorhome being unsuitable for my
purpose;
1. Any loss or damage to any property left in or on the vehicle/
motorhome, in any service vehicle/motorhome or on any Swindon
Motorhomes depot or recovered or handled by Swindon
Motorhomes. Subject to any insurance arrangements agreed with
Swindon Motorhomes, I hereby indemnify and shall keep
indemnified Swindon Motorhomes, its employees and agents
against any claims, demands and expenses (including legal costs
etc) incurred or sustained by them or any of them by reason of my
use and/or possession of the vehicle/motorhome.
FUEL CHARGES AND LEVELS
The vehicle will be ‘checked out’ by a member of the Swindon
Motorhomes staff and the main driver at the time of ‘check out’
and the fuel level noted on the rental agreement.
It is the hirer(s)/driver(s) responsibility to bring the vehicle back with
the correct amount of fuel (FULL) as indicated on the rental
agreement. Any discrepancies on the fuel level of the vehicle must
be taken up with us the ‘lessor’ at ‘check out’ and if necessary it
will be amended on all copies of the rental agreement before you
take the vehicle from our premises.
We will not accept any disputes on fuel level if the vehicle is taken
off the premises or when the vehicle is returned.
Failure to return the vehicle with the correct amount of fuel as
indicated on the rental agreement at ‘check out’ will incur re-
fuelling charges at our own fuel rate, plus £30.00
This must be paid immediately at the return of the vehicle or at a
swap over of vehicles, or will be taken out of the security bond.
The vehicle comes as standard with 1 x gas bottle (not full) and a
small bottle of toilet chemical. If the gas or toilet chemical runs out
during your rental, it is the hirer/drivers responsibility to re-stock at
their own expense. Please note: the gas bottle is supplied with
whatever is left over from the last hire – not full
Specific models have inbuilt LPG gas tanks. These are taken on a
full tank of gas and are to be returned back with a full tank of gas
or you will be charged to refill at our own LPG gas rate.
CARD DEPOSIT REFUNDS
From the date the refund is processed, please allow up to a
minimum of 10 working days for the refund to show on your
account. International cards/accounts may take longer.
ADMINISTRATION CHARGES
Handling charges or amendments are charged at £25.00 each
item.
Administration charges for PCN, speeding tickets, tolls, or any
other traffic fine(s) and offences are charged at
£15.00 each item/fine. All fees and administration charges are non
refundable.
PETS
SORRY NO PETS ALLOWED, unless previously
agreed with Swindon Motorhomes
INSECURE LOADS, OVERLOADING AND ITEM (S)
INSIDE THE VEHICLE
Shall be the responsibility of the hirer/driver, NOT to exceed
3500kgs gvw
PARKING TICKETS / LONDON CONGESTION
CHARGES / FIXED PENALTIES/BUS LANES/DART
CHARGE/MOTORING OFFENCES OR ANY OTHER
FINE / BREAKDOWN CHARGES etc.
It is the responsibility of the hirer/driver(s) to ensure all charges
including parking tickets, London congestion charge, fixed penalty
notices, bus lanes, tolls, dart charge etc are paid for. If the lessor’
receives a notification of
fine/PCN/offence etc of any kind, an administration charge of
£15.00 will apply for each letter, notification and PCN received.
This is an administration fee.
Our administration fee/fees will be processed immediately from
any payment card that has been given or used against your rental
without prior notification to the hirer/card holder.
Should the lessor receive a fine/pcn/notification that cannot be
transferred into the hirer/driver’s name i.e. bus lane fines etc or/
and the hirer/driver use the breakdown cover for a hirer/driver
induced or preventable fault/breakdown, then the fine/charge
amount as well as our administration fee/fees will be processed
from any payment card that has been given or used against your
rental without prior notification to the hirer/card holder.
We cannot accept responsibility for errors made by a third party in
relation to the administration charge on a PCN or any other
offences/fine. Our administration charges are non refundable.
LATE FINES/FAILURE TO RETURN A HIRE
VEHICLE ON TIME:
If you return the motorhome after the rental agreement has
expired, a late fine will be issued. Late fines/charges will depend
on the motorhome hired and how late the motorhome is returned.
If the motorhome is re-booked out to another client and you do not
return the motorhome at the agreed date and time as stated on
your hire/rental agreement, you the hirer will be liable for any
losses occurred and the rental loss if the next customer withdraws
their rental booking. Any losses will then be passed on to you, the
hirer/driver, where full payment must be made to us the ‘lessor’ in
full immediately or interest will apply on a daily basis.
To avoid these fines/charges, always return your hire vehicle ON
TIME.
RIGHTS RESERVED
The rights are reserved to vary rates, vehicles, conditions and
periods of rental at any time. We as the hire company/lessor
reserve the rights to refuse a booking/hire and to terminate a hire
at anytime without any notification or reason and without any
further liability.
During the rental period the hirer/drivers must keep the vehicle and
all its accessories in their or any approved driver’s possession, free
from any legal process or lien and when not in use adequately
protect and secure the vehicle at all times.
Failure to do so will invalidate the vehicle’s insurance cover and we
therefore hold the hirer/driver fully liable for the replacement of the
vehicle and all its accessories etc.
YOUR DATA AND PERSONAL INFORMATION
The hirer, any driver and payment card holder agree that all
information submitted, may be shared with third parties, including
other hire companies and vehicle providers in the event of ‘the
Lessor’ suffering unrecoverable loss or fraud. Such information will
be used to help prevent fraud and other criminal activities.
TERMS OF USE OF OUR SERVICES, VEHICLES,
WEBSITE AND ONLINE BOOKINGS SYSTEM
You use our website, services, vehicles and additional rental
item(s) hired at your own risk.
You are bound by our terms and conditions above and on the
reverse side of the rental agreement/invoice/credit account hire
and on the Check In & Out Sheet Agreement.
We are not liable for any errors that may occur, technical, pricing,
deposits etc and our prices are fixed rates and we advise you to
always check with our Swindon Office on 01793 324946 to ensure
the pricing etc is correct before proceeding with your booking.
Failure to do so is at your own risk and you may incur additional
charges. All bookings and prices etc will be checked first by us the
‘lessor’ before we confirm a booking.
Swindon Motorhomes do not accept any liability for any loss of
earnings, money, belongings, inconveniences, personal injury etc
of any form.
INTEREST RATES
Interest of 1.5% above Barclays Bank PLC basis rate will be
charged on late payments. Interest payments are non refundable.
CUSTOMER PARKING
Hirer[s] may leave one car in our premises FREE of charge for the
duration of their hire at their own risk. Once the rental vehicle is
returned, your vehicle must be removed from our premises or
charges will apply.
OFFICE OPENING HOURS
Monday – Friday 9.00 am to 5.00 pm Saturday – 9.00 am to 5.00
pm
Sunday – by appointment for international customers only, fees
apply. Bank Holidays– by appointment for international customers
only, fees apply. Christmas & New Year – Closed
Our prices are inclusive of 150miles per day free, after the charge
is £1.00 per mile vehicle breakdown [in Mainland UK only], UK
vehicle insurance and are in £GBP.
HIRERS/DRIVERS/PASSENGERS USE OUR VEHICLES/ITEMS/
SERVICES ETC AT THERE OWN RISK AND ARE LIABLE FOR
THEIR OWN SAFETY/SECURITY/LOADING ETC. THE LESSOR
AND STAFF WILL NOT BE HELD LIABLE FOR ANY INJURIES/
LOSS/DAMAGE ETC CAUSED OR INCURRED. WE RECOMMEND
THAT YOU TO TAKE OUR YOUR OWN PERSONAL ACCIDENT/
INJURY/LOSS/DAMAGE/HOLIDAY/INSURANCE EXCESS COVER
INSURANCE ETC. FAILURE TO DO SO IS AT YOUR OWN RISK/
LOSS.
REVIEWS/NEGATIVE POSTS & COMMENTS
You (the hirer/driver etc) hereby agree that you will not slander or
write negative reviews, posts and comments about the ‘lessor’
Swindon Motorhomes or its staff, unless you can prove that the
lessor has failed to provide the service that is set out in these
terms and conditions, including the terms and conditions on the
reverse side of the rental agreement and on the check in & check
out sheet agreement. If the lessor has complied with these term
and conditions, including the terms and conditions on reverse side
of the rental agreement and on the check in & check out sheet
agreement and you write/post negative reviews/comments, the
‘lessor’ can pursue legal action against you for losses and
damages etc.
PROPER LAW
You are also subject the terms and conditions on the front and
reverse side of the rental agreement and on our Check In & Out
Sheet Agreement which shall be deemed to be included in this
agreement as if the same were fully set out herein. This agreement
shall be governed by the law of Great Britain in which this
agreement was made between the lessor and yourself, you
accepted these terms and conditions the moment you started
using our website and also at the time of booking and whilst under
a rental agreement.
Swindon Motor home Hire reserve the right to vary the rates
and conditions of hire at any time and to decline hire to any persons.